Inventory planning for college bookstores

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Client
Blackboard
Location
US
Industry
Retail
Challenge

The customer needed to redesign and upgrade the UI/UX and build an API for their self-service kiosk solution — a food court ordering system for campuses. Moreover, they wanted to expand their retail offering for campus services with a mobile application suite for bookstore management.

Approach
  • UX team of four designers
  • Multiple discoveries to USA and Czech Republic
  • User testing of the newly designed Android-based POS solution in the fields
  • Established user-testing process and features validation on clickable prototypes before actual development
  • Market-ready product as a result of ten months of design and development, with version 1 available after four months
Services Provided
  • Product discovery
  • Application development
Results
  • A new smart digital self-service kiosk with customisable UI/UX and streamlined purchase process
  • Fully-functional Android-based POS at remote locations
  • A suite of three iOS mobile applications integrated with the retail college store platform to streamline bookstore management
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