Contact Us
Types of software development

Why Maintenance and Support are Critical Components of Web Development Services

If you run a business, you need a website, especially in this day and age. An online presence is necessary so that customers all across the internet can access your products and services. However, it doesn’t just end at creating a website; websites need frequent maintenance and support to ward off user experience, performance, and security issues.

Discover why maintenance and support are critical components of web development services.


Websites must be safe from hacking, malware, and data breaches. If your data gets leaked, your business can be seriously damaged.

Hackers can gain access to private customer data if websites aren't secure enough. They will get access to login details and credit card information which can lead to identity thefts. They can further transfer viruses to the users’ devices.

Web development maintenance handle website security vulnerabilities before escalation. Maintenance and support involve ensuring that the website is up-to-date, having more secure login ways, and performing regular inspections to ensure smooth sailing.

Additionally, website owners and users need to have general knowledge of how to avoid security risks such as:

  • Always use strong passwords, like mixing numbers and characters and capital letters.
  • Avoid clicking on suspicious links, for example, those claiming to offer ridiculous prizes.
  • Ensure that the device being used is updated.

Frequent maintenance ensures that your business website is secure, and users will trust the business more.


How the website performs affects user experience and, ultimately, how smoothly business processes will go. So how do you know that your website is performing poorly? Users experience longer loading times or pages don’t open at all. Users will avoid that website altogether if the issue persists.

Websites experience these once they grow in size. To avoid these issues, web development maintenance and support are needed to optimise the website to your growing needs.

This could be done by reducing file and image sizes and optimising codes and databases. Furthermore, businesses can utilise content delivery networks (CDN) to improve their websites' performance.

Staying updated

Ensuring that your website is up-to-date is better for the functionality, performance, and user interface (UI) of the website. Website support and maintenance are essential to ensure smooth sailing regarding user experience.

The website developer needs to be informed on the latest technologies to increase the website’s usability. Staying updated involves the following:

  • Incorporating new features that counter the old problems faced by website users.
  • Keeping up with the latest technologies and trends and include them in your website so you can cater to the new generation. This could be in the form of enabling sharing of articles to social media websites.
  • Ensure that the website is not slow by reducing the page loading time. Online users these days usually want information fast, or they lose interest.
  • Updating the overall outlook of the website, i.e., making changes to colour schemes and fonts so that they are more professional or pleasing to the eye.


Your website needs to be responsive. Website users probably won’t access a website if, for example, accessibility is only optimised for Google Chrome or if they only use a desktop. In such a case, you'll lose customers who don't use Google Chrome or those on mobile.

The technology and code used must be updated to ensure the website shows up across all devices. Developers can utilise responsive design functions to ensure that the website shows up in various sizes and resolutions and that the website shows up across all devices as the website owner wants.

The website should also load fast on all devices. This involves decreasing file sizes and utilising better technologies like HTML and CSS. Website support and maintenance involve monitoring the capability of the website.

Developers check if the code is up-to-date and how the website responds to different devices and browsers. If your website is compatible, people will visit and engage with it more.

Bug Fixing

Bug fixing involves ensuring that the website runs perfectly without any mistakes. Bugs usually appear when a developer makes a mistake when coding or has a problem with plug-ins.

Website app maintenance and support will ensure that your website never encounters a bug because potential bugs are identified early on. The website develops regularly inspects the website to see if it’s facing errors or for broken links or error messages.

Traffic and engagement rates are also considered to check if anything is making the users not engage with the website.

Software updates and upgrades also come a long way when it comes to bug fixing. If the website is being updated regularly, any potential bugs are fixed with the updates. Website development maintenance and support are needed to correct errors, which brings more users to use the website.

Value for Money

Website owners must ensure that the money they invest produces quality results. Regular web development maintenance and support ensure you get value for your money over time.

Developers identify any potential problems with the website through regular monitoring. If the issues aren’t fished out, users will not visit the website; hence businesses will lose out on potential customers.

It also involves software updates and upgrades that users can be excited about. These updates will reel new users in hence bringing you more revenue. Website maintenance costs are the small price you pay to make your business more profitable.

Key takeaways

Frequent website support and maintenance are needed to ensure that the website is safe, bug-free, provides revenue, is compatible across all devices, and has fresh content.

Choosing a software development company with good web support and maintenance support service is essential for your website. It entirely depends on the type of software development you require. Companies like Eleks cater to all types of software development.

Rest assured, and you will get an expert support and maintenance services at ELEKS. In addition, they also provide software audit services focused on ensuring that your software system is performing well and taking steps to improve performance.

By leaving your website to capable hands, your website engagement will increase while increasing user experience.

Have a question?
Speak to an expert

Comments are closed.

Contact Us
  • We need your name to know how to address you
  • We need your phone number to reach you with response to your request
  • We need your country of business to know from what office to contact you
  • We need your company name to know your background and how we can use our experience to help you
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx, Max. file size: 10 MB.
(jpg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx, PNG)

We will add your info to our CRM for contacting you regarding your request. For more info please consult our privacy policy
  • This field is for validation purposes and should be left unchanged.

The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

Samer Awajan
Samer Awajan
CTO, Aramex