Data & AI

Conversational AI Solutions

Elevate your customer interactions with an advanced conversational AI platform built by ELEKS’ data science and machine learning experts.

What is conversational AI?

What you get with conversational AI
solutions from ELEKS

Enhanced customer satisfaction with seamless 24/7 support

With the help of custom conversational AI solutions powered by natural language understanding (NLU) and speech recognition technology, businesses can provide instant, round-the-clock, multi-language support and automated self-service options. Through conversational AI platforms and virtual assistants, companies can harness diverse communication channels in real time, promptly addressing queries and issues to offer a seamless, superior end-to-end customer experience. The result is a significant boost in customer engagement, satisfaction and loyalty.

Personalised user experiences and higher sales

We build conversational AI systems that leverage natural language processing (NLP) to help you automate and personalise complex customer interactions. With machine learning and data analytics tracking user behaviour and sentiment, conversational AI platforms can offer tailored product recommendations, content suggestions and personalised user experiences. So, you can optimise your customer engagement strategy, automate sales processes and drive lead generation.

Enhanced operational efficiency and reduced spending

Implementing conversational AI tools allows your organisation to streamline operations and automate routine tasks and customer interactions, reducing the workload for your teams and thereby cutting operational costs. By automating common customer support processes, your valuable human resources can be refocused on higher-priority and more creative tasks. Meanwhile, chatbots and virtual assistants deliver consistently high-quality experiences across all customer touchpoints and conversational AI systems scale to accommodate demand. So, you can simultaneously handle multiple requests without compromising quality.

Ready to create game-changing experiences using conversational AI?

Contact ELEKS

Industry-specific use cases for conversational AI

Healthcare and hospitality

Appointment scheduling via conversational AI platforms
Virtual assistants for patient support
Remote patient monitoring with conversational AI tools
Telemedicine and virtual consultations
Healthcare staff support and training
Medication management and prescription refills

Retail

Automated customer support contact centres
Virtual styling and fashion advice
Conversational AI platform for sales and marketing support
Virtual assistants for inventory and order management
AI-powered feedback and survey platforms

Media and entertainment

AI-driven tools for audience engagement and interaction
Chatbots for interactive storytelling and gaming
AI solutions for event ticketing and reservations
Content creation tools based on generative AI
Voice assistants for customer service and support

Finance

AI-driven chatbots for facilitating bill payments
Personalised financial advice via conversational platforms
Tailored product and service recommendations
Intelligent virtual assistants for customer support

Insurance

Conversational AI applications for customer queries
Automated contact centres for client onboarding
Chatbots for automated quote generation
Virtual assistants for policy renewals and notifications

Logistics

Voice assistants for warehouse automation and management
Customer support and queries via virtual assistants
Chatbots for calculating delivery costs
Virtual agents for order management and fulfillment

Manufacturing

Conversational AI assistance for supply chain management
Virtual agents for production planning and scheduling
Workforce training and safety protocols
Chatbot assistance for quality control processes
Supplier collaboration and communication

Automotive

In-car voice-controlled virtual assistants
AI-powered platforms for connected car services
Personalised in-car entertainment
Voice-enabled in-car payments

Oil, gas and mining

Voice assistants for operational monitoring and control
Chatbots for instant incident reporting
AI-driven chatbots aiding in compliance reporting
Remote workforce training and support

How we deliver custom conversational AI solutions

Discovery and requirement analysis

In this initial phase, our team of data science and AI implementation experts conducts a comprehensive analysis of your organisation's industry-specific needs and requirements. This involves engaging stakeholders, gathering insights and defining the project KPIs and goals for conversational AI system implementation.

Conversational AI solution design

We then move on to planning the system's architecture and functionalities based on conversational AI capabilities, NLU and NLP. The team creates detailed architecture diagrams, conversational AI models and user interfaces, designing a scalable and efficient solution aligned with your objectives, customer expectations and industry standards.

Development and integration

The final phase involves the development and integration of conversational AI applications. We build the solution’s components, train machine learning models and implement functionalities based on the pre-designed architecture. Then we ensure your conversational AI platform seamlessly integrates with your existing systems, enabling future improvement and scaling attuned to your evolving needs.

Have a question? Speak to an expert

Our success

Providing Data Science Expertise to Help Edge AI Startup Mature and Meet Market Demand

As Latent AI grew, it was able to leverage ELEKS' technical expertise and adaptability

ELEKS has delivered niche skills to a prominent edge AI tech startup

View case study

ELEKS is a top notched engineering company that offers critical resourcing needs for technology companies, including startups. ELEKS has been a strong collaborative partner in our journey.

Sek Chai

CTO / Co-founder

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