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Conversational AI
Data & AI

Conversational AI Solutions

Elevate your customer interactions with an advanced conversational AI platform built by ELEKS’ data science and machine learning experts.

What you get with conversational AI
solutions from ELEKS

Enhanced customer satisfaction with seamless 24/7 support
With the help of custom conversational AI solutions powered by natural language understanding (NLU) and speech recognition technology, businesses can provide instant, round-the-clock, multi-language support and automated self-service options. Through conversational AI platforms and virtual assistants, companies can harness diverse communication channels in real time, promptly addressing queries and issues to offer a seamless, superior end-to-end customer experience. The result is a significant boost in customer engagement, satisfaction and loyalty.
Personalised user experiences and higher sales
We build conversational AI systems that leverage natural language processing (NLP) to help you automate and personalise complex customer interactions. With machine learning and data analytics tracking user behaviour and sentiment, conversational AI platforms can offer tailored product recommendations, content suggestions and personalised user experiences. So, you can optimise your customer engagement strategy, automate sales processes and drive lead generation.
Enhanced operational efficiency and reduced spending
Implementing conversational AI tools allows your organisation to streamline operations and automate routine tasks and customer interactions, reducing the workload for your teams and thereby cutting operational costs. By automating common customer support processes, your valuable human resources can be refocused on higher-priority and more creative tasks. Meanwhile, chatbots and virtual assistants deliver consistently high-quality experiences across all customer touchpoints and conversational AI systems scale to accommodate demand. So, you can simultaneously handle multiple requests without compromising quality.

Ready to create game-changing experiences using conversational AI?

Contact ELEKS

Industry-specific use cases for conversational AI

Insurance and healthcare insurance
Healthcare and hospitality
  • Appointment scheduling via conversational AI platforms
  • Virtual assistants for patient support
  • Remote patient monitoring with conversational AI tools
  • Telemedicine and virtual consultations
  • Healthcare staff support and training
  • Medication management and prescription refills
retail retail
  • Automated customer support contact centres
  • Virtual styling and fashion advice
  • Conversational AI platform for sales and marketing support
  • Virtual assistants for inventory and order management
  • AI-powered feedback and survey platforms
Media and entertainment
  • AI-driven tools for audience engagement and interaction
  • Chatbots for interactive storytelling and gaming
  • AI solutions for event ticketing and reservations
  • Content creation tools based on generative AI
  • Voice assistants for customer service and support
  • AI-driven chatbots for facilitating bill payments
  • Personalised financial advice via conversational platforms
  • Tailored product and service recommendations
  • Intelligent virtual assistants for customer support
healthcare healthcare
  • Conversational AI applications for customer queries
  • Automated contact centres for client onboarding
  • Chatbots for automated quote generation
  • Virtual assistants for policy renewals and notifications
logistics logistics
  • Voice assistants for warehouse automation and management
  • Customer support and queries via virtual assistants
  • Chatbots for calculating delivery costs
  • Virtual agents for order management and fulfillment
  • Conversational AI assistance for supply chain management
  • Virtual agents for production planning and scheduling
  • Workforce training and safety protocols
  • Chatbot assistance for quality control processes
  • Supplier collaboration and communication
Automotive industry automotive
  • In-car voice-controlled virtual assistants
  • AI-powered platforms for connected car services
  • Personalised in-car entertainment
  • Voice-enabled in-car payments
Application re-engineering
Oil, gas and mining
  • Voice assistants for operational monitoring and control
  • Chatbots for instant incident reporting
  • AI-driven chatbots aiding in compliance reporting
  • Remote workforce training and support

How we deliver custom conversational AI solutions

Discovery and requirement analysis

In this initial phase, our team of data science and AI implementation experts conducts a comprehensive analysis of your organisation's industry-specific needs and requirements. This involves engaging stakeholders, gathering insights and defining the project KPIs and goals for conversational AI system implementation.

Conversational AI solution design

We then move on to planning the system's architecture and functionalities based on conversational AI capabilities, NLU and NLP. The team creates detailed architecture diagrams, conversational AI models and user interfaces, designing a scalable and efficient solution aligned with your objectives, customer expectations and industry standards.

Development and integration

The final phase involves the development and integration of conversational AI applications. We build the solution’s components, train machine learning models and implement functionalities based on the pre-designed architecture. Then we ensure your conversational AI platform seamlessly integrates with your existing systems, enabling future improvement and scaling attuned to your evolving needs.

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Our success

latent ai
Providing Data Science Expertise to Help Edge AI Startup Mature and Meet Market Demand
As Latent AI grew, it was able to leverage ELEKS' technical expertise and adaptability
ELEKS has delivered niche skills to a prominent edge AI tech startup
View case study
ELEKS is a top notched engineering company that offers critical resourcing needs for technology companies, including startups. ELEKS has been a strong collaborative partner in our journey.
Sek Chai
Sek Chai
CTO / Co-founder
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