We’ll help you identify and implement the best CRM system for your organisation, so you can benefit from cutting-edge tools that enable sales process automation, sales pipeline planning and smart forecasting. Lead volumes will lift thanks to a broader marketing reach, and you’ll see better conversion rates and an increase in average deal size with AI-enabled personalisation and effective cross-selling and upselling.
With the right CRM system, you can significantly improve your sales and marketing ROI and nurture existing customers through personalised communication and tailored offerings. And with AI-based functionality, you'll gain priceless customer behaviour insights that help you improve retention by offering targeted discounts, benefits and data-driven recommendations to "flight-risk" clients.
CRM systems can automate essential customer service processes. So you can provide swifter, more personalised support for individuals’ needs and use an omnichannel approach to ensure simple and centralised communication. Moreover, you get 360° insights into customer behaviour and wants, allowing you to develop a tailored approach to each account, boost existing client satisfaction and reduce customer attrition.
Our enterprise software experts will help you implement the best-fit CRM system for your business with an optimal configuration and setup that allows you to take advantage of collaborative workflows and centralised customer-management processes. In addition, a single source of customer data will create better team alignment, so your people can deliver their best performance and yield better business outcomes.
With a vast team of cross-industry enterprise software experts, ELEKS will ensure you get the best-fit CRM on the market while leading you smoothly through the implementation process. From choosing the right system to implementing and configuring it to meet your business context and requirements, your end-to-end needs are covered.
We have decades of experience in quality assurance and CRM software consulting, which means we’ll quickly identify – and offer solutions to – any issues that could jeopardise your enterprise system’s implementation. So you can be confident in getting the best performance from your CRM software solution.
Is your existing enterprise system unwieldy and underperforming? Optimise your business processes and boost productivity while streamlining costs with process and project documentation analysis from our expert team. We’ll help you set up and configure your system, so you get the most significant return from your solution.
Are you new to enterprise resource management systems? We’ll help you prepare your organisation for successful implementation and launch, guiding you through the process from start to finish, including preparing the project roadmap, scoping technical tasks, getting stakeholders on board and handling change management.
From our extensive pool of experts, we’ll configure a team of multiskilled software specialists to provide enterprise application consultancy, guide you through the implementation and rollout of your system, support with in-house training and offer ongoing assistance with your enterprise solution.
We have decades of experience working with enterprises in diverse industries. Our trusted team of enterprise application consultants can help you analyse your current enterprise software ecosystem, identify areas for improvement and suggest additional integration opportunities to maximise your efficiency and optimise costs.
The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.
Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.
ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.