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crm consulting services 

CRM consulting and implementation services

Implement cutting-edge technologies to streamline operations, maximise performance and drive sales with expert CRM software consulting services from ELEKS

We will help you


Boost leads and
maximise sales

We’ll help you identify and implement the best CRM system for your organisation, so you can benefit from cutting-edge tools that enable sales process automation, sales pipeline planning and smart forecasting. Lead volumes will lift thanks to a broader marketing reach, and you’ll see better conversion rates and an increase in average deal size with AI-enabled personalisation and effective cross-selling and upselling.


Improve retention and customer lifetime value

With the right CRM system, you can significantly improve your sales and marketing ROI and nurture existing customers through personalised communication and tailored offerings. And with AI-based functionality, you'll gain priceless customer behaviour insights that help you improve retention by offering targeted discounts, benefits and data-driven recommendations to "flight-risk" clients.


Enhance customer experience with superior services

CRM systems can automate essential customer service processes. So you can provide swifter, more personalised support for individuals’ needs and use an omnichannel approach to ensure simple and centralised communication. Moreover, you get 360° insights into customer behaviour and wants, allowing you to develop a tailored approach to each account, boost existing client satisfaction and reduce customer attrition.


Enable team collaboration that lifts performance

Our enterprise software experts will help you implement the best-fit CRM system for your business with an optimal configuration and setup that allows you to take advantage of collaborative workflows and centralised customer-management processes. In addition, a single source of customer data will create better team alignment, so your people can deliver their best performance and yield better business outcomes.

Streamline operations, maximise performance and drive sales with ELEKS CRM consultancy

Speak to the experts

What you get with ELEKS’ CRM consulting services

Expert guidance on choosing the best, most cost-effective CRM

With a vast team of cross-industry enterprise software experts, ELEKS will ensure you get the best-fit CRM on the market while leading you smoothly through the implementation process. From choosing the right system to implementing and configuring it to meet your business context and requirements, your end-to-end needs are covered.

Industry-leading ongoing CRM support

We have decades of experience in quality assurance and CRM software consulting, which means we’ll quickly identify – and offer solutions to – any issues that could jeopardise your enterprise system’s implementation. So you can be confident in getting the best performance from your CRM software solution.

Specialised analysis to optimise your systems and processes

Is your existing enterprise system unwieldy and underperforming? Optimise your business processes and boost productivity while streamlining costs with process and project documentation analysis from our expert team. We’ll help you set up and configure your system, so you get the most significant return from your solution.

Support as you prepare to implement or upgrade your CRM

Are you new to enterprise resource management systems? We’ll help you prepare your organisation for successful implementation and launch, guiding you through the process from start to finish, including preparing the project roadmap, scoping technical tasks, getting stakeholders on board and handling change management.

Team setup and onboarding support

From our extensive pool of experts, we’ll configure a team of multiskilled software specialists to provide enterprise application consultancy, guide you through the implementation and rollout of your system, support with in-house training and offer ongoing assistance with your enterprise solution.

Opportunities for upgrades or integrations

We have decades of experience working with enterprises in diverse industries. Our trusted team of enterprise application consultants can help you analyse your current enterprise software ecosystem, identify areas for improvement and suggest additional integration opportunities to maximise your efficiency and optimise costs.

Have a question?   Speak to an expert
CRM consulting services
CRM platforms we work with
dynamics 365
MS Dynamics CRM

Industries we specialise in

  • Automated and upgraded sales process
  • Improved customer retention process
  • United client insights and service offerings
  • Optimised service offerings with AI processes
  • Upgraded sales document generation and management
  • United BI processes and reporting
  • Upgraded lead generation process
  • Introduced Account 360 functionality
  • Refreshed marketing activities via improved customer segmentation
  • Implemented omnichannel services and improved customer service
  • Simplified order management process
  • Introduced seamless live integration point for flow of critical processes, with enterprise orchestrator
Supporting healthcare development Supporting healthcare development
  • Improved patient/customer retention process
  • Introduced offline processes for travelling sales personnel
  • Simplified service offerings and shortened the customer journey to create faster proposals
  • Improved patient satisfaction through customer service portal
  • Retained customer interest through omnichannel activities such as Chatbot
healthcare healthcare
  • Achieved customer segmentation via marketing campaigns and Customer 360
  • Gained customer insights through customer service processes
  • Automated inbound and outbound document generation
  • Improved sales using sales funnel
  • Improved BI automation using AI
Telecom Telecom
  • Improved customer relationships with account modelling
  • Implemented unified pricing, P&L and sales approval process through product catalog and Configure Price Quote functionality (CPQ)
  • Improved and simplified order generation through order management
  • Higher adoption rate with marketing campaign activities
  • Harnessed customer behaviour insights via omnichannel approach with AI functionalities
  • Simplified complex IT ecosystem through integration orchestration

Our partnerships and certifications

Our vast expert team is certified to the highest industry standards, including SAP certification, and ELEKS is an SAP, Microsoft, Odoo and Salesforce partner:
sap silver parnter
suse gold partner
microsoft gold partner
salesforce partner
odoo ready partner

Success stories

imerys One Harmonized Digital Ecosystem powered by Salesforce for comprehensive customer relationship
Established formal, unified lead management process
18% increase in average monthly leads
View case study
We are very happy with our ELEKS partnership; the dedication of the team is exceptional. We would certainly recommend ELEKS and would be happy to work with them again. In fact, they continue to be our partner for the 2nd phase of the CDX project to add even more customer services to the website.
Mark Battcock
Mark Battcock
Digital Communication Director
maple life
Rebuilding an Insurance CRM Software with a Stronger Technological Foundation
Increased efficiency and transparency of all operations
Simpler maintenance and protection against cyber attacks
View case study
Our business users were impressed with how well the business analysts from ELEKS understood their workflow and business process. Our engineers were impressed with how clean and sensible the solution was architected and built. Our engagement with ELEKS was marked by competency and professionalism from start to finish.
Cory Cates
Cory Cates
Chief Information Officer
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The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

Samer Awajan
Samer Awajan
CTO, Aramex