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IT Technical Support
and Maintenance Services

Flawlessly manage technical issues and periods of systems change while keeping your core team focused on service, with ELEKS advanced IT support and maintenance services.
We Will Help You
Protect your IT solution
We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.
Reinforce your skills
We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change. We’ll set up a knowledge base that ensures faster incident resolution and easier self-service for your end-users, so you’ll be ready to react to future change – sudden or otherwise.
Overcome complex issues
Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve software by changing your program code.
Reduce TCO of IT systems
Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.
Transfer and manage duties and risks
Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.

How can ELEKS support you?

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What We Do
Once you’ve reported a problem, our team will isolate the cause of the issue and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice. We offer two levels of technical support:
l2 technical support icon
L2 Technical Support
We’ll help you quickly get back on your feet following a systems failure, without making any changes to your software code. Our L2 service covers:
  • Applications
  • Databases
  • Integration points
  • Related environment components
  • Virtual cloud infrastructure
l3 technical support
L3 Technical Support
We’ll appoint a team of experts to help you solve advanced software issues and make improvements, by changing your program code. Our L3 service covers:
  • Bug fixes
  • Security and performance issues
  • System compliance checks
  • Updates to integration interfaces

Our Success

L2 Support of a Cloud-Based Aircraft Flight-Optimisation Product
Cloud app achieved 99.99% effective uptime
L2 support model optimised human resource and cost
View case study
Knowledge Transfer and Support of Pharma IT Infrastructure
Providing support for 30+ software solutions and 300+ servers
2 months time constraint for knowledge transfer
View case study
It took a leap of faith on both sides to engage in this contract. And it took a lot of work and commitment on your side to make it work remarkably smoothly. We could not have achieved such a smooth transition without you and your teams. I call it a success and it has been, in large part, thanks to ELEKS.
Fulcran Perier
Fulcran Perier
Acting CIO during transformation
Seamless Migration of SAP BusinessObjects platform for a Global Metals Trading Enterprise
Seamless switchover with zero trading downtime
Reports refreshed 20% faster
View case study
This migration was part of a bigger transformation program for IXM and presented both technical and functional challenges. Many complex reports being the basis of daily business operations, all had to be upgraded, verified and released without impacting operational continuity. Thanks to excellent project management, strong partnership and sheer commitment, this endeavor landed seamlessly and successfully.
Romain Désigaud
Romain Désigaud
Head of IT, IXM
L2 support for an event automation solution
doo quickly gained more than 1600 notable German clients
platform secured doo a place on Deloitte’s Technology Fast 50
View case study
ELEKS’ level of commitment is incredible. I can see that they really care about extending what we have built in the right way. The platform, developed and operated with ELEKS, is the foundation on which we became one of the 50 fastest-growing software companies in Germany.
Dr. Florian Fuchs
L2 & L3 support for the digital tool that tracks the European gas market
Flagship digital transformation for the client
Excellent feedback and quick adoption by users
View case study
L2/L3 Support and Enhancement of an Agriculture Analytics Platform
Increased stability and usability of the analytics platform
Enhancements prolonged the economic life of the platform
View case study
We onboarded ELEKS to assist us on developments we had been stalled on during 2020. They were very helpful and talented in addressing some key issues as well as re-building and re-modeling our platform. By building the capacity with ELEKS, we have been also preparing for a future with more advanced features and applications.
Neil DeBuse
Dr. Neil DeBuse
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The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

Samer Awajan
Samer Awajan
CTO, Aramex