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IT Technical Support
and Maintenance Services

Flawlessly manage technical issues and periods of systems change while keeping your core team focused on service, with ELEKS advanced IT support and maintenance services.
We Will Help You

Protect your IT solution

We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.

Reinforce your skills

We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change. We’ll set up a knowledge base that ensures faster incident resolution and easier self-service for your end-users, so you’ll be ready to react to future change – sudden or otherwise.

Overcome complex issues

Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve software by changing your program code.

Reduce TCO of IT systems

Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.

Transfer and manage duties and risks

Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.

How can ELEKS support you?

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What We Do
Once you’ve reported a problem, our team will isolate the cause of the issue and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice. We offer two levels of technical support:
l2 technical support icon
L2 Technical Support
We’ll help you quickly get back on your feet following a systems failure, without making any changes to your software code. Our L2 service covers:
  • Applications
  • Databases
  • Integration points
  • Related environment components
  • Virtual cloud infrastructure
l3 technical support
L3 Technical Support
We’ll appoint a team of experts to help you solve advanced software issues and make improvements, by changing your program code. Our L3 service covers:
  • Bug fixes
  • Security and performance issues
  • System compliance checks
  • Updates to integration interfaces
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The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

Samer Awajan
Samer Awajan
CTO, Aramex