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Product and Service Design

Get strategic guidance on creating a best-in-class domain-specific technology solution that scales with your brand.
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We will help you

Bring your business idea to life

Gain a deeper understanding of your users’ needs to design and validate a market-disrupting concept or prepare for a seamless pivot. Our expert team will work with you to define your value proposition and help you lay out an actionable roadmap.
Empowering shareholder voters with a mobile fintech app
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Re-imagine existing products and services

Do you find users abandoning your product before they’ve given it a real shot? If you’re looking to streamline your product experience and optimise it for growth, we’ll help you identify opportunities for new revenue streams within your existing products while increasing the efficiency of your legacy systems.
Boosting enterprise efficiency with a suite of integrated web and mobile products
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Make smart, future-proof business decisions

If you’re uncertain about the future direction of your product or struggling to balance short-term goals with a long-term vision, our team of experts will help you create an industry-leading sustainable product strategy that aligns with your business objectives.
Paving the road towards process improvement and digital transformation
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Test out your boldest business concept

If you’re new to your market, we’ll help you prepare for launch, and if you’re already established, we’ll help you sell your boldest ideas. Our team will carefully analyse your business goals, market trends and technological possibilities, then design services and technology-proven concepts that best fit your needs.
Implementing a fully-digital approach to pure life insurance
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Reduce your product’s time-to-market

Our product design service lets you prototype, test and validate your ideas and get your product to market faster. We help startups and product companies secure investment and enterprise businesses streamline their processes and optimise delivery.
30% faster development for an emotion recognition app
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Improve and enrich your customer experience

Suppose you’re ready to move from telling customers about your offering to immersing them in your brand. In that case, we’ll help you identify gaps in your current customer experience and give you an actionable plan for creating a service proposition that’s both highly desirable and completely customer-centric.
Imerys.com: Migration From 60+ siloed websites to one harmonised digital ecosystem
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Ready to realise your product vision?

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What you get with ELEKS product and service design
Since 2009, our world leading design and technology consulting team has helped visionary entrepreneurs and product leaders innovate their products and services to add impact and customer value. We empower clients to bring their groundbreaking ideas to the market.
Desktop software Desktop software
Product design
More than just ideation, our product design service is a fusion of experience design, strategy and technology that creates a bridge between your vision and its Agile, risk-free implementation. We’ll help you make smarter decisions by providing you with a 360° concept-to-launch advisory service.
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Service design
We take a holistic approach to service design, helping our clients launch, improve or transform their services to add tangible customer value. By combining qualitative and quantitative user research, deep domain expertise and a comprehensive understanding of business processes, we create service propositions that delight our clients and their customers.
Process optimisation and automation Optimisation
Business design
Our business design service gives our clients a leading edge by helping them build effective and highly impactful design processes and business models. We tailor our offering to startups and product companies that want to understand how viable their business model is, what user value it will create and how technically feasible it is to implement.
What we offer
innovation workshops
Product ideation
Unlock breakthrough ideas with a holistic approach to ideation. Our cross-functional team, leveraging user insights and business needs, will guide you in defining and designing a winning concept.
Сustomer experience strategy
Product roadmapping
Business model and value proposition design
Advanced technological design
Customer research and usability testing
Accessibility and inclusion assessment
Innovation workshops
Digital products and services audit
Learn more about our product design services
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The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

Samer Awajan
Samer Awajan
CTO, Aramex
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