Where online and physical retail used to exist as two separate entities, they are now increasingly merging. As e-commerce and digital platforms become more and more fundamental to our way of purchasing goods, customer expectations become a lot tougher. The important thing now is for brands to adopt retail technology innovations wisely, and always with the customer at the heart of the decision-making process.
In today’s increasingly digital marketplace, retailers need to embrace online as a tool to enhance their bricks-and-mortar stores, rather than simply trying to compete with it. Successful retail businesses will have to continuously think outside the box if they’re to compete in such a rapidly evolving environment.
This whitepaper will help competitive retailers from various segments drive that change introducing holistic digital experiences that boost sales and create enduring consumer connections.
The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.
Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.
ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.