Metaverse Problems: Unmasking the Flaws in UX Design

Dzianis Aviaryanau, a Middle Experience Designer at ELEKS, has been following the metaverse's development closely and observed that it has failed in many ways. So, let's shift our focus to the factors contributing to these failures.

AI overshadowing the importance of UX

One significant challenge in the metaverse is the prevalence of AI. While AI technology has been crucial in metaverse development, it has simultaneously neglected the importance of good experience design. It has led to developers focusing too much on technical aspects of the metaverse - creating complex algorithms and designing intricate environments - rather than user experience, resulting in frustrating and confusing user flows.

Let's face the truth: it's not a novel issue. Meta - former Facebook - has had troubles with the interfaces and overly relied on its users' habits rather than easy-to-use user interfaces.

The thing is that users don't care much about technical aspects of the metaverse; their main priority is the intuitive and smooth experience that allows them to interact with others and engage meaningfully with the environment. Unfortunately, many metaverse experiences are too complex and challenging to navigate, with too many options and features that overwhelm users. The lack of intuitive navigation and utilisation of the metaverse can lead to user frustration and confusion.

User engagement hurdles

Another problem with metaspaces is that some developers create disjointed experiences without clear tasks and goals. It can have users wander aimlessly, confused and unsure what to do and how to engage with the metaverse. In this case, the strategic product design can have a significant impact. Developers can enhance user engagement and satisfaction by prioritising simplicity and user-centric design.

In addition, some metaverse experiences are troubled with tech issues, including lagging, crashing and slow loading time, which can hinder engagement and even drive the users away completely.

Case study

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Technical and hardware strains

As we indicated above, technical issues are among the main metaverse problems. However, the reason behind the rise of such matters is the sheer amount of computing power that the metaverse requires.

The digital world provided by the metaverse is constantly transforming and evolving in real-time, creating large amounts of data. It requires significant processing capacity, which can overload the hardware. For instance, some metaspaces need high-end PCs or specialised equipment inaccessible to the broader audience.

Moreover, modern VR equipment doesn't provide a seamless user experience. It's either too heavy and wired but powerful enough or lightweight and wireless but laggy and weak. Nowadays, devices usually fall short of satisfying the wide-ranging and diverse needs of the target audience.

Challenges of metaverse algorithms

And one shortcoming of the metaverse is that some of its algorithms are ineffective or way too complex. For example, some user behaviour-tracking algorithms failed to obtain accurate results. Consequently, user engagement and satisfaction can drop due to irrelevant recommendations or a struggle to find relevant information.

Conclusions

So, with all these issues, is the metaverse doomed to fail? Not necessarily. While the experiment with user experience design for the metaverse must be improved, this technology still has potential.

Check our article from the R&D team, where we describe our own meta art gallery prototype, share our findings and possible use cases: Exploring the Potential of Metaverse With Our Meta Art Gallery Prototype

For example, AI could be used to improve the user experience in the metaverse by anticipating user behaviour and providing relevant recommendations. By analysing user data and patterns, AI could help designers create metaverse environments tailored to reach specific goals and fully satisfy their users' needs.