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ESET Benefits from Hiring a Flexible QA Team and Assessing IT Security Risks

Key results
Faster product releases with a cost-efficient and flexible QA team
Stronger enterprise-wide security risk management
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Summary

The ELEKS team helped ESET, a leading global provider of cybersecurity solutions, expedite the time-to-market for its portfolio of cybersecurity products by providing comprehensive manual testing services. A team of over 30 engineers tests multiple product configurations across various platforms, balancing the team’s capacity between products based on the client’s needs. Additionally, the ELEKS security team conducted information security risk assessments of ESET’s systems and applications, providing a list of recommendations to mitigate identified risks.
Location
North America
Cooperation period
2011 - ongoing
Services used
Quality assurance Cyber security
Industry
Computer software
The situation

ESET wants to scale its QA capacity and assess information security risks

ESET provides a broad range of security solutions for home and businesses such as anti-malware, endpoint detection and response, mobile device protection, virus scanning and protection and mail security. The nature of our client’s business requires perfect quality and a high level of confidence both in the products and systems they use in their daily operations.

Our client was actively expanding their core product, ESET Smart Security (later renamed to ESET Internet Security) and required additional resources to establish an efficient testing process. Their primary outsourcing drivers were cost efficiency and the chance to scale resources according to their needs quickly.

Also, ESET wanted an extension of their information security capacity to execute their information security framework — to cover staffing issues with an independent information security risk assessment, verify their business continuity plan and recovery ability for their essential business services and systems. The company aimed to mitigate reputational, strategic and financial risks associated with compliance.

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The solution

Robust QA capacity and infrastructure as well as risk management support

With ELEKS services at hand, ESET can balance the testing capacity between products depending on their need and their envisaged release schedule.

Our QA team reached 30+ test engineers at peak periods. Since 2011, we have provided ESET with all levels of manual testing services for their core product line of cybersecurity solutions intended for home and business use. We test all product configurations across multiple platforms (Linux, Windows, MacOS and mobile). With ELEKS services at hand at the start of every sprint, ESET can balance the testing capacity between products depending on their need and their envisaged release schedule. Additionally, we conducted performance testing for one of ESET’s high-load enterprise platforms to verify that the solution can support enterprise-sized networks.

To enable the efficient testing process of multiple products with vast functionality, we set up a complex infrastructure where we deploy, install and test the products. The infrastructure allows us to minimise the time gap between receiving a new release from ESET and delivering comprehensive test reports.

In 2018, the ELEKS security team conducted an annual information security risk assessment and business continuity testing of ESET’s applications and systems. Our experts conducted a series of interviews and workshops with our client’s asset owners and technical experts. Based on ESET’s mature information security framework, the team provided our client’s Chief Information Security Officer with a detailed report that defined the potential threat vectors and evaluated the probability of threats and vulnerabilities occurring. Moreover, we supported ESET’s BCM program with series of BC exercises testing recovery capabilities and identifying resilience issues.

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The result

ESET optimises QA loads and costs while covering critical systems with risk assessment

With an offshore team of test engineers, ESET streamlines its expenses on testing efforts. The team flexibly meets challenging deadlines and delivers efficiently at peak loads. The products tested by ELEKS are delivered to the market on time with no production issues and high quality.

Having supplemented ESET’s robust information security framework with an assessment report, the CISO Office became more agile with operational tasks — informed resource allocation, tooling, security control implementation — and can allocate more resources to strategic security development. ESET can identify weaknesses in a timely fashion and implement necessary controls.

Information security security
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What our customers say

The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

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Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

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