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Healthcare

Patient engagement platform development

Transform healthcare with a custom patient engagement platform that improves communication, scheduling, and education while enhancing patient experience and treatment adherence.
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What we do

Custom patient engagement
platforms we can build for you

We will help you implement and maintain a tailored, cost-effective technology solution that supports your business goals and best meets your patients' needs.
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Telemedicine platforms

These platforms enable virtual consultations between patients and care teams, reducing appointment no-shows. Telemedicine solutions securely integrate with your existing healthcare software to maintain complete patient records. Features include video consultations, secure messaging, email, SMS, a patient portal, and a mobile app, providing digital prescriptions, and appointment scheduling capabilities. We ensure that all sensitive data remains protected by industry security and compliance standards.

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Patient education portals
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Social support and community platforms
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Patient feedback and satisfaction platforms
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Appointment scheduling
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Appointment reminder systems
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Service benefits

The benefits of a custom patient
engagement platform

Automating manual tasks

Patient engagement platforms enable healthcare organisations to save time on repetitive manual tasks like appointment scheduling and follow-up reminders. Teams can shift their focus to patient care rather than administrative paperwork, while AI technology automatically manages routine communications and documentation, helping lessen administrative burdens and reduce human error.

Enhancing patient experience

Patient engagement software enables seamless communication across multiple channels, including secure messaging, phone calls, or virtual visits. This consistent interaction creates a better patient experience by providing timely information and support throughout the healthcare journey, ultimately leading to higher patient satisfaction and loyalty.

Facilitating clinical communication

Patient engagement software facilitates seamless communication across various channels, such as secure messaging, mobile health apps, and telemedicine. This consistent interaction ensures a better patient experience by offering timely information and support throughout the treatment process, resulting in improved patient care, higher satisfaction, and greater loyalty.

Improving patient engagement

When patients actively participate in their care, they demonstrate better adherence to treatment plans. The engagement platform enhances this involvement by offering educational resources, medication reminders, and condition-specific monitoring tools that empower users to gain greater control over their patient journey.

Streamlining care coordination

Engagement platforms help close communication gaps, connecting all stakeholders in patient care and ensuring everyone can access relevant patient data. Care teams can collaborate on complex cases, coordinate appointments across specialities, and share updated care plans, resulting in more cohesive and efficient treatment delivery.

Simplifying patient onboarding

Patient platforms simplify onboarding processes for new patients with digital intake forms, insurance verification, and medical history collection. Users can complete the necessary documentation at their convenience before appointments. This method helps medical institutions decrease wait times while care teams can better prepare for each patient visit.

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How we work

Our process for custom
patient platform development

01
What is a patient engagement platform?

A patient engagement platform is a digital solution that allows healthcare organisations to connect with patients through various channels, such as patient portals, mobile apps, and messaging systems. These platforms typically offer features for appointment scheduling, health education resources, and medication reminders to enhance patient experience and improve the quality of care.

02
What are the four pillars of patient engagement?

The four pillars of patient engagement are access to care, communication between patients and providers, patient education, and self-management tools, which empower patients to take an active role in their treatment. Each pillar supports a different aspect of engagement. Together, they facilitate a holistic approach that enhances patient outcomes and satisfaction while reducing the administrative burden on healthcare teams.

03
What are the communication tools in patient care?
Communication tools in patient care include secure messaging systems, patient portals, automated appointment reminders, video conferencing for remote consultations, and mobile health applications that facilitate interaction between patients and providers.
04
What is the difference between a patient portal and an EMR?

A patient portal is a secure online platform providing patients with 24/7 access to their health information, appointment scheduling, and communication with providers. An electronic medical record (EMR) is a digital system that healthcare providers use to collect, store, and manage all patient medical information. The patient portal displays selected data from the EMR to patients in an easy-to-understand format. Meanwhile, the EMR contains the complete clinical documentation and administrative functionalities that the healthcare organisation uses.

how we work
Ready to enhance patient satisfaction and streamline care team workflows?
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Patient engagement platforms FAQ

What is a patient engagement platform?

A patient engagement platform is a digital solution that allows healthcare organisations to connect with patients through various channels, such as patient portals, mobile apps, and messaging systems. These platforms typically offer features for appointment scheduling, health education resources, and medication reminders to enhance patient experience and improve the quality of care.

What are the four pillars of patient engagement?
What are the communication tools in patient care?
What is the difference between a patient portal and an EMR?
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Elevate your patient experience with a custom engagement platform.
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What our customers say

The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

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Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

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Samer Awajan
CTO, Aramex