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Enterprise Mobility Solutions
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Enterprise Mobility Solutions: Adoption Drivers and Security Highlights

Mobile tech has conquered the consumer space and workspaces are catching up with the benefits. But advantages aside, enterprise mobility solutions pose unique security challenges. Here’s how you can seize the advantages of mobility while minimising the risks.

Enterprise mobility solutions: part and parcel of digital transformation

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Users are engaging with mobile across both the consumer and business space and for enterprises, there are significant benefits to a workforce that is untethered from clunky desktop devices. In fact, enterprise mobility solutions have played a large part in the latest and arguably biggest wave of enterprise digital transformation.

Statistics portal Statista suggests that the enterprise mobility management market will grow to $2.9bn in size in 2019. Let’s look at some ways in which enterprise mobility plays a crucial role in the workplace.

Enterprise-specific mobile solutions. These mobile apps which are designed and developed to address the needs of an enterprise organization. A survey by Deloitte showed that a more mobile-friendly workplace can help employees become more productive and encourage flexible working. 60% of respondents stated they improved their work efficiency because of mobile technology. The most common use cases include time logging, work hours and expense tracking, employee internal communication, approvals, IT support etc.

Role-based apps. Many tasks that require human labour are nonetheless highly repetitive and highly transactional. For example, an on-the-road technician doing repairs must diagnose and propose a fix several times a day. With a mobile app that is strongly role-focused technicians can step through the process rapidly, order parts on the fly and efficiently file reports.

Mobile CRM. Sometimes the best revenue opportunities present when the customer is in front of you. Mobile CRM can be a game changer. With customer relationship management data (CRM) present wherever your employees are, your staff can make qualified recommendations, follow up on previous purchases and upsell based on purchasing history.

As our examples illustrate, handheld devices simply make enterprise information systems more mobile and by extension more efficient. It is an irresistible proposition which explains the ongoing adoption of enterprise mobility. Looking at the ways to adopt mobile apps for your organisation? Here’s the list of best practices for designing and deploying enterprise mobility solutions.

Keeping pace with mobile security challenges

Even though mobile devices are becoming ubiquitous in the business setting enterprises are still to a large degree complacent about security risks, with a 2018 Verizon study describing 83% of enterprises as complacent about mobile security. What shape do these security risks take? Let’s take a look:

  • Controlling access. A mix of strict authentication protocols such as two-factor authentication (2FA) alongside restricting access based on location can help ensure that enterprise data is not accessible when an employee is not at work. Indeed, tight access control can also ensure that devices are not misused in between the period a device is lost and when this loss is reported for action.
  • Data loss. Mobile devices are by definition easy to lose and easy to steal. It is inevitable that a percentage of devices will go lost without chance of recovery. What happens to the private enterprise and customer data on these devices? Enterprise mobility management solutions offer remote wiping which can irretrievably erase the content of a device via a remote trigger, as soon as loss or theft is identified.
  • App and device control. Bring your own device (BYOD) goes hand-in-hand with enterprise mobility as the staff prefers to carry a single mobile device. User-installed, consumer apps will inevitably mix with enterprise apps. Ensuring only safe apps are installed and that data remains safe can be a challenge. Again, enterprise mobility management solutions can help enterprises overcome the difficulty presented by BYOD.

Though enterprise mobility brings security challenges these challenges can be overcome in part by understanding what these challenges are in the first instance and by deploying help from security experts.

Taking a broad view of enterprise mobility

We’ve outlined both the advantages of enterprise mobility as well as the potential risks involved. Getting the best out of enterprise mobility – in other words, utilising the advantages while minimising the risks – requires extensive insight.

At ELEKS we have deployed enterprise mobility to the benefit of countless clients. At the same time, ELEKS has the security expertise to mitigate mobile security risks. Any questions? Feel free to get in touch with us.

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sam fleming
Sam Fleming,
President, Fleming-AOD