Conversational AI Solutions

What you get with ELEKS’ conversational AI solutions

We deliver tailored conversational AI solutions, which allow our clients to enhance operational efficiency and reduce spending by automating routine tasks and customer interactions. Our team combines decades of software engineering experience and robust data science expertise, making us a partner of choice for data-driven projects in any sector.

With our conversational AI services, you can significantly improve operational efficiency and boost customer satisfaction by integrating advanced natural language understanding (NLU) and speech recognition technology with your existing processes and workflows. So, you can address queries and issues across diverse communication channels in real time, resulting in a superior end-to-end customer experience and increased engagement, satisfaction, and loyalty.

How conversational AI solutions
enhance your business

Enhanced customer satisfaction with seamless 24/7 support

With the help of custom conversational AI solutions powered by natural language understanding (NLU) and speech recognition technology, businesses can provide instant, round-the-clock, multi-language support and automated self-service options. Through conversational AI platforms and virtual assistants, companies can harness diverse communication channels in real time, promptly addressing queries and issues to offer a seamless, superior end-to-end customer experience. The result is a significant boost in customer engagement, satisfaction and loyalty.

Personalised user experiences and higher sales

We build conversational AI systems that leverage natural language processing (NLP) to help you automate and personalise complex customer interactions. With machine learning and data analytics tracking user behaviour and sentiment, conversational AI platforms can offer tailored product recommendations, content suggestions and personalised user experiences. So, you can optimise your customer engagement strategy, automate sales processes and drive lead generation.

Enhanced operational efficiency and reduced spending

Implementing conversational AI tools allows your organisation to streamline operations and automate routine tasks and customer interactions, reducing the workload for your teams and thereby cutting operational costs. By automating common customer support processes, your valuable human resources can be refocused on higher-priority and more creative tasks. Meanwhile, chatbots and virtual assistants deliver consistently high-quality experiences across all customer touchpoints and conversational AI systems scale to accommodate demand. So, you can simultaneously handle multiple requests without compromising quality.

Customer feedback

ELEKS is a top notched engineering company that offers critical resourcing needs for technology companies, including startups. ELEKS has been a strong collaborative partner in our journey.

Sek Chai

CTO / Co-founder

How we deliver custom conversational AI solutions

Discovery and requirement analysis

In this initial phase, our team of data science and AI implementation experts conducts a comprehensive analysis of your organisation's industry-specific needs and requirements. This involves engaging stakeholders, gathering insights and defining the project KPIs and goals for conversational AI system implementation.
Conversational AI solution design

We then move on to planning the system's architecture and functionalities based on conversational AI capabilities, NLU and NLP. The team creates detailed architecture diagrams, conversational AI models and user interfaces, designing a scalable and efficient solution aligned with your objectives, customer expectations and industry standards.
Development and integration

The final phase involves the development and integration of conversational AI applications. We build the solution’s components, train machine learning models and implement functionalities based on the pre-designed architecture. Then we ensure your conversational AI platform seamlessly integrates with your existing systems, enabling future improvement and scaling attuned to your evolving needs.