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A Government Agency Achieves 50x Productivity Growth through Digitalisation

Key results
50x productivity growth without any staff increase
Automatic processing of 98% of freight consignments
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Summary

In partnership with teleologica, a management consulting boutique delivering transformative digital solutions for the public sector, ELEKS developed the flagship Customs and Excise System for the Administration of Revenue (CAESAR II) for the Jersey government to support the island’s tax reform. The new system immediately improved the productivity of the Jersey customs department fiftyfold, enabling fast and straightforward electronic submission of manifests and declarations.
Location
Europe
Cooperation period
2001 - ongoing
Services used
Application development
Industry
Government
They do work to a very high standard. They apply information engineering disciplines to the work they do, and they do understand how important it is to meet customer expectations. I think those are the things that matter most about ELEKS and that have been instrumental in their remarkable growth and success.
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Brian Coutanche
Managing Director, teleologica
The situation

Jersey tax reforms demand digital transformation from the Customs

teleologica was looking for a reliable technology partner for the ongoing delivery of transformative digital solutions for the public sector. The company’s partnership with ELEKS started back in 2001, beginning with a pilot project, and evolved into a strategic alliance during the ensuing years.

Among other projects, teleologica engaged ELEKS in the building of the flagship Customs and Excise System for the Administration of Revenue (CAESAR II) for the Jersey government. The island underwent tax reforms that made the majority of consignments arriving into the island subject to tax collection. The project team had to re-engineer the customs processes, allowing the government to stand up to the challenge of extreme capacity growth and exercising control over operating expenses at the same time.

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The solution

A flagship revenue administration system for the States of Jersey Customs and Immigration Service

teleologica and ELEKS developed a new comprehensive system, CAESAR II, that supported the administration and business processes of import GST, as well as administration and collection of customs and excise duty. CAESAR II supports all processes and workflows of Customs and Immigration Services as required by legislation. The system was built to enable integration between government and business systems on the transactional level.

ELEKS completed the project within a very demanding timetable dictated by the fiscal reform strategy. CAESAR II automated the full cycle of transactions between the government and customs applicants. The new system allows the Jersey customs department to efficiently process more than 10,000 consignments per week, compared to about 200 per week previously. Since the initial release, teleologica, together with ELEKS, made a variety of updates, including a renewed version in 2015 that brought a new responsive UI for the public.

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The result

CAESAR II dramatically increases productivity and helps to avoid bureaucracy

With the launch of CAESAR II, the government agencies saw an instant 50x productivity increase with the capacity to accommodate future growth. The system enables fast and straightforward electronic submission of manifests and declarations before goods and cargo departure while offering various payment options, from cash and cheque to online debit card and BACS.

Currently, CAESAR II automatically processes 98% of freight consignments. Its analytical reporting facilities provide a clear view of customs performance and goods movement trends. Overall, the system places a minimal administrative burden on both government and business.

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What our customers say

The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

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Sam Fleming
President, Fleming-AOD

Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.

Caroline Aumeran
Caroline Aumeran
Head of Product Development, appygas

ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.

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Samer Awajan
CTO, Aramex