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tax and revenue administration

50x Productivity Growth for the Government Agency

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The management consulting boutique teleologica was looking for a reliable technology partner for ongoing delivery of transformative digital solutions for the public sector. The company’s partnership with ELEKS started back in 2001 from a pilot project and evolved into a strategic alliance during the ensuing years.

The big success was the delivery of the flagship Customs and Excise System for the Administration of Revenue (CAESAR II) for the government of the island of Jersey. The island underwent tax reforms that made the majority of consignments arriving into the island subject to tax collection. The project team had to re-engineer the customs processes, allowing the agency to stand up to the challenge of extreme capacity growth and control over operating expenses at the same time.

ELEKS completed the project within a very demanding timetable dictated by the fiscal reform strategy. CAESAR II automated the full cycle of transactions between the government and customs applicants. The new system allows the Jersey customs department to efficiently process more than 10,000 consignments per week, compared to about 200 per week previously. Since the initial release, teleologica together with ELEKS made a number of updates, including a renewed version in 2015 that brought a new responsive UI for the public.

  • 50x productivity growth without any staff increase
  • Automatic processing of 98% of freight consignments
  • Capacities to accommodate future volume growth
  • Minimal administrative burden for both government and business
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Brian Coutanche, Managing Director, teleologica

They do work to a very high standard. They apply information engineering disciplines to the work they do, and they do understand how important it is to meet customer expectations. I think those are the things that matter most about ELEKS and have been instrumental in their remarkable growth and success.

Brian Coutanche, Managing Director, teleologica

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