IT Support Services - Software and Application Maintenance Services

What you get with IT technical support from ELEKS

ELEKS' IT technical support and maintenance services provide comprehensive assistance and protection for your IT solutions by identifying problems and potential risks and ensuring swift resolutions that minimize downtime and revenue loss. We help you adapt to changes in your operational environment and IT infrastructure so your systems continue to operate seamlessly, even in a dynamic landscape.

We offer two levels of support: L2 for quick recovery from failures and L3 for addressing fundamental software issues. With our robust support framework, you'll reduce IT systems' total cost of ownership (TCO), allowing your in-house team to focus on core business activities while we manage your IT infrastructure, including after-hours support.

What our IT technical support and
maintenance services cover

Once you’ve reported a problem, our team will isolate the cause of the issue and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice. We offer two levels of technical support:

L2 Technical Support

We’ll help you quickly get back on your feet following a systems failure, without making any changes to your software code. Our L2 service covers:

Applications
Databases
Integration points
Related environment components
Virtual

L3 Technical Support

We’ll appoint a team of experts to help you solve advanced software issues and make improvements, by changing your program code. Our L3 service covers:

Bug fixes
Security and performance issues
System compliance checks
Updates to integration interfaces

Customer feedback

It took a leap of faith on both sides to engage in this contract. And it took a lot of work and commitment on your side to make it work remarkably smoothly. We could not have achieved such a smooth transition without you and your teams. I call it a success and it has been, in large part, thanks to ELEKS.

Fulcran Perier

Acting CIO during transformation

This migration was part of a bigger transformation program for IXM and presented both technical and functional challenges. Many complex reports being the basis of daily business operations, all had to be upgraded, verified and released without impacting operational continuity. Thanks to excellent project management, strong partnership and sheer commitment, this endeavor landed seamlessly and successfully.

Romain Désigaud

Head of IT, IXM

Those who work with ELEKS gain well-coordinated teams and the combined expertise and experience of more than 30 years of successful software development, ultimately strengthening their own organisation. ELEKS’ level of commitment is incredible. Over the years, it has acquired a deep knowledge of our systems and processes, and I can see that they really care about extending what we have built in the right way. The platform, developed and operated with ELEKS, is the foundation on which we became one of the 50 fastest-growing software companies in Germany.

Dr. Florian Fuchs

CTO

InSight needed a solid team with a perspective on the programming changes in order to facilitate new improvements. We onboarded ELEKS to assist us on developments we had been stalled on during 2020. They were very helpful and talented in addressing some key issues as well as re-building and re-modeling our platform. By building the capacity with ELEKS, we have been also preparing for a future with more advanced features and applications that stem from the 2021 workload that they performed.

Dr. Neil DeBuse

Owner

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How our IT support and maintenance
services benefit your business

Protect your IT solution

We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.

Reinforce your skills

We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change. We’ll set up a knowledge base that ensures faster incident resolution and easier self-service for your end-users, so you’ll be ready to react to future change – sudden or otherwise.

Overcome complex issues

Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve software by changing your program code.

Reduce TCO of IT systems

Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.

Transfer and manage duties and risks

Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.

Our support services success

L2 Support of a Cloud-Based Aircraft Flight-Optimisation Product