Advisory
Product and Service Design
Get strategic guidance on creating a sophisticated, best-in-class domain-specific technology solution that scales with your brand.
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What we do
What our service covers
Since 2009, our world-leading design team has helped visionary entrepreneurs and product leaders innovate their products and services to add impact and customer value. We empower clients to bring their groundbreaking ideas to the market.
Product design
More than just ideation, our product design service is a fusion of experience design, strategy and technology that creates a bridge between your vision and its Agile, risk-free implementation. We’ll help you make smarter decisions by providing you with a 360° concept-to-launch advisory service.
Service design
Business design
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Customer feedback
Working with the team in ELEKS has given us a leading edge in bringing our new products to the market. Their team's technical knowledge, support and customer service is outstanding, and we consider them a key partner for all our software requirements.
Maranda Walsh
Director of Engineering
The collaboration with our partner ELEKS has been a very exciting experience. We highly value the great competence and the commitment of the ELEKS team and are looking forward to further expand our collaboration.
Frank Ehlermann
Vice President, Head of Product Configuration Business Unit
ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We've appreciated the level of ELEKS' expertise, responsiveness and attention to detail.
Samer Awajan
CTO, Aramex
We are very happy with our ELEKS partnership; the dedication of the team is exceptional. We would certainly recommend ELEKS and would be happy to work with them again. In fact, they continue to be our partner for the 2nd phase of the CDX project to add even more customer services to the website.
Mark Battcock
Digital Communication Director
I’m delighted with how we worked together, the overall results and how we created a lot of value for the client with our partnership. The professionalism of ELEKS’ experts exceeded my high expectations, and this is the most professional work I have seen for a long time.
Svavar H. Viðarsson
CEO, Imperio
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Ready to realise your product vision?
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01
Bring your product or service vision to life
Gain a deeper understanding of your users’ needs to design and validate a market-disrupting concept or prepare for a seamless pivot. Our expert team will work with you to define your value proposition and help you lay out an actionable roadmap.
Empowering shareholder voters with a mobile fintech app
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02
Re-imagine existing experiences and services
Do you find users abandoning your product before they’ve given it a real shot? If you’re looking to streamline your product experience and optimise it for growth, we’ll help you identify opportunities for new revenue streams within your existing products while increasing the efficiency of your legacy systems.
Boosting enterprise efficiency with a suite of integrated web and mobile products
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03
Make smart, future-proof business decisions
If you’re uncertain about the future direction of your product or struggling to balance short-term goals with a long-term vision, our team of experts will help you create an industry-leading sustainable product strategy that aligns with your business objectives.
Boosting enterprise efficiency with a suite of integrated web and mobile products
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04
Test out your boldest business concept
If you’re new to your market, we’ll help you prepare for launch, and if you’re already established, we’ll help you sell your boldest ideas. Our team will carefully analyse your business goals, market trends and technological possibilities, then design services and technology-proven concepts that best fit your needs.
Implementing a fully-digital approach to pure life insurance
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05
Reduce your product’s time-to-market
Our product design service lets you prototype, test and validate your ideas and get your product to market faster. We help startups and product companies secure investment and enterprise businesses streamline their processes and optimise delivery.
30% faster development for an emotion recognition app
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06
Improve and enrich your customer experience
Suppose you’re ready to move from telling customers about your offering to immersing them in your brand. In that case, we’ll help you identify gaps in your current customer experience and give you an actionable plan for creating a service proposition that’s both highly desirable and completely customer-centric.
Imerys.com: Migration From 60+ siloed websites to one harmonised digital ecosystem
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Product and service design at ELEKS: what we offer
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Product ideationUnlock breakthrough ideas with a holistic approach to ideation. Our cross-functional team, leveraging user insights and business needs, will guide you in defining and designing a winning concept.
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Сustomer experience strategyEnhance customer engagement and retention by creating a customer-centric strategy informed by behavioural science and our expert guidance.
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Product roadmappingCreate a long-term product strategy with key feature priorities, and get a comprehensive guiding map of how to execute it.
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Accessibility and inclusion assessmentExpand your reach and improve marketability by making your products inclusive for all. We’ll evaluate and adapt your products to cater to the full range of human diversity, creating a more accessible user experience and reaching a broader audience.
Explore digital accessibility solutions -
Business model and value proposition designDesign and validate winning business models that create a competitive advantage and ensure market fit. We’ll help you clarify your product value proposition and align stakeholders for maximum success
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Customer research and usability testingGain a deep understanding of your customers and confirm your product’s demand and usability with our customer research and usability testing services. We use a qualitative and quantitative science-based approach to uncover your user needs and mental models.
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Innovation workshopsUnlock your innovative potential with our tailored Innovation Workshop™. Our high-impact, participatory approach addresses your top product challenges and drives progress towards your business goals.
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Digital products and services auditEliminate bottlenecks in your product experience, identify new opportunities for existing services and increase the efficiency of your legacy systems to enhance your value.
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DesignOpsStreamline your design operations and amplify design's impact on your organisation. Our services consider process optimisation, team structure, craftsmanship, documentation and design systems to establish end-to-end business efficiency.
Product strategy consulting
Design, implement, and manage industry-leading solutions that scale as your brand grows. ELEKS offers comprehensive end-to-end services covering product strategy and management consulting, ideal for any industry that leverages complex technology.
Learn more about Product strategy consulting
Case studies
Product design success
stories
Seamless UХ for a smart air disinfector’s device display and an IoT remote control app
Seamless UХ for a smart air disinfector’s device display and an IoT remote control app
Delivery of the solution in line with the defined budget and roadmap
Ensuring the app’s optimal usability and quality with a broad mix of design, QA and support services
Building a comprehensive digital experience for an aircraft configurator
Building a comprehensive digital experience for an aircraft configurator
Versatile, intuitive and continuous digital experience
Successful showcase at high-profile trade shows
Boosting mobility for the logistics industry
Boosting mobility for the logistics industry
5x cost cut using apps for warehouse operations
230% increase in mobile user retention
Flagship digital transformation for a gas flow operations product
Duration - 02:00
Flagship digital transformation for a gas flow operations product
Data integration of over 60 independent sources for smarter decision-making
Streamlines workload of key market actors, with excellent user feedback
Imerys.com: Migration From 60+ siloed websites to one harmonised digital ecosystem
Imerys.com: Migration From 60+ siloed websites to one harmonised digital ecosystem
18% increase in average monthly leads, 40% monthly traffic increase
Reinforced market expertise and brand image
Paving the road towards process improvement and digital transformation
Paving the road towards process improvement and digital transformation
Holistic view of processes, needs, pain points and opportunities for improvement
Reports formed the basis of tender procurement documents and future development
A Fresh Brand Identity and Website for a US Management Consultancy Firm
A Fresh Brand Identity and Website for a US Management Consultancy Firm
Timely delivery of a complete brand refresh and new website before the client's 20th anniversary
Created a user-friendly WordPress CMS website for easy future modifications
Awards
Article
Enhancing Patient Experience in Healthcare: The Role of Experience Platforms
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Article
Metaverse Problems: Unmasking the Flaws in UX Design
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Article
Elevate Your Healthcare Product Design: Insights from Industry Experts
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Article
Designing User-Centric Software Products: Best Practices and Case Studies
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Article
Harnessing the Power of Behavioural Data Analytics in the Insurance Industry
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Article
Software Products: Balancing Customization and Standardization for Maximum Customer Value
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Article
Unveiling the Design: The Aesthetics and Ergonomics of Apple Vision Goggles
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Article
How to Create a Winning Software Product Roadmap
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