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Bringing a Complex Network Routing Solution to the Cloud

How ELEKS helped Medusabusiness to upgrade its product and increase its customer base by 10%
medusa
about the client

Medusabusiness is a UK-based network management solutions provider

Industry: IT and Services
Location: United Kingdom (Europe)
Client since: 2014
 
40% operational savings on product installation
 
20% reduction of support efforts
The Situation
Medusabusiness seeks to renovate its core telecom product

Medusabusiness contracted ELEKS to revamp its core product, Medusa. This network routing tool creates secure individual networks in multi-occupied public locations and connects users to the Internet, ensuring appropriate traffic management and billing.

ELEKS’ task as an engineering partner was to help our client re-envision the product that was nearing the end of its technological and economic life.

medusa
The solution
Rebuilding Medusa according to modern traffic routing approaches and rules
ELEKS impressed us with their depth of expertise and the ability to face complex technical problems. We were looking for a very specific skill set, and they provided us with just the right people. The team did a perfect job in capturing our requirements, devising the architectural vision of the solution and then building the product itself. With ELEKS as our technology partner, we were able to not only revive our solution but also win over new markets and expand our customer base.
Gary Smith
Gary Smith,
Technical Director, Medusabusiness

The critical challenge was to bring control of the product to the cloud by creating a hybrid cloud architecture. A complete rework of the architecture with an update of the traffic management aspects was seen as a way to allow the product to move into the future and to provide flexible manipulation of apps.

ELEKS’ role was crucial in capturing our client’s vision of the product and finding high-profile experts with the niche knowledge of both network routing and software engineering. Our engineers built the architecture, which became the basis for the MVP and future product enhancements. Next, various product configurations went through ELEKS quality assurance, reducing the repetitive testing efforts by 20% and ensuring that no issues arise during product installation and use.

Running Medusa’s decision/control engine in the cloud allowed our client to move away from costly onsite installations and maintenance of the hardware box. On the user experience side, ELEKS helped Medusabusiness to facilitate end-user administering through the implementation of such self-service functions like the ability to self manage subscriptions and payment plans.

Now, ELEKS continues to support our client in enhancing the product, allowing them to respond to the changing ways of selling the product by integrating it with some significant off-the-shelf office-management solutions.

The Results
Medusabusiness extends its customer base while saving on operations
The product re-engineering allowed our client to scale beyond its traditional market and increase its customer base by 10%. The centralised cloud-based source ensures 90% of customer upgrades happen without any issues. The operational savings on Medusa installations and configuring is estimated to be around 40%. The introduction of self-service functions reduced our client’s support efforts by 20%.
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The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.

sam fleming
Sam Fleming,
President, Fleming-AOD