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network routing

10% Customer Base Growth with Upgraded Network Routing Solution

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Having started as a small team extension, the cooperation with Medusabusiness extended to complete reengineering of a complex network routing solution. ELEKS’ role was crucial in capturing the client’s vision of the product and finding high-profile experts with the niche knowledge of both network routing and software architecture.

The product was successfully rebuilt according to modern traffic routing approaches and rules. The core functionality has been transferred to the Cloud. It enabled the client to configure every installation instance remotely, eliminating the need for costly onsite setup and updating.

Now, ELEKS continues to support the client in enhancing the product, allowing them to respond to the changing ways of selling the product by integrating it with a number of major off-the-shelf office-management solutions.

  • 40% operational savings on product installation
  • 10% growth of customer base
  • 20% reduction of support efforts
  • 90% of customer upgrades are happening without any issues
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Gary Smith, Technical Director, Phoenix Broadband

ELEKS impressed us with their depth of expertise and the ability to face complex technical problems. We were looking for a very specific skill set, and they provided us with just the right people. The team did a perfect job in capturing our requirements, devising the architectural vision of the solution and then building the product itself. With ELEKS as our technological partner, we were able to not only revive our solution but also win over new markets and expand our customer base.

Gary Smith, Technical Director, Phoenix Broadband

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