Knowledge Transfer and Support of Pharma IT Infrastructure
Summary
Acino needed a technology partner providing IT operations and development services
To achieve a better alignment of business and IT and in order to be closer to their production site in Ukraine, Acino wanted to move its existing internal IT delivery Center of Excellence to Kyiv. For this, it needed an experienced external vendor with hands-on knowledge of the Pharma sector to take over operational knowledge, followed by the support and maintenance of its infrastructure and portfolio of applications. What’s more, that needed to be done within two months.
Acino began the search for a technology partner that could provide industry-leading IT operations and development services — liaising with local support teams over multiple continents — to guarantee business continuity.
ELEKS’ team of architects, business analysts and support specialists brought with them substantial software engineering and solution administration expertise, with multi-platform and multi-stack experience. Furthermore, they possessed an in-depth understanding of behind-the-scenes business logic for software applications. Acino chose ELEKS to become an integral part of its IT delivery, helping to ensure its continued performance without any knock-on disruption to operations.
Support scope encompassed 33 business-critical applications, vital infrastructure and BI services
Acino built a completely new IT team in Ukraine with the help of an ELEKS operated support team which ensured that during this transition Acino’s business would continue without disruption. ELEKS staffed a team of 10+ support experts who would be responsible for the ongoing delivery of the Acino’s maintenance and support functions.
Most of the apps were under GAMP standards and nine of them were involved in medicine production. They covered manufacturing and business process and IT infrastructure applications.
Acino's two-month timeframe presented the biggest challenge. The two-month transition was broken down into bite-sized phases. Each phase had its own goals and deliverables which were used as inputs in subsequent phases.
The day after hand over — September 2019 — Acino’s new IT delivery team started its operation while the ELEKS team became fully responsible for all support services.
- Manufacturing operations - MES, Warehouse automation, SAP Among others: Pas-X
- Company operations - Collaboration, communication, identity management and others Among others: SharePoint online & O365
- Reporting - Data collection, transformation and presentation Among others: QlikView
- Quality control - QMS, LAB, DMS Among others: LIMS
Distributed over three continents and 80+ countries, utilising 300+ servers in 8 data centers serving 2000+ users.
- Network (Cisco)
- Server (HP), VM (VMWare)
- DB (MS SQL, Oracle)
- Cloud Infrastructure (Azure)
- User Management (Active Directory)
- App Delivery (Citrix, SCCM)
The breadth of knowledge and understanding that ELEKS has within its walls allows us to leverage that expertise to make superior deliverables for our customers. When you work with ELEKS, you are working with the top 1% of the aptitude and engineering excellence of the whole country.
Right from the start, we really liked ELEKS’ commitment and engagement. They came to us with their best people to try to understand our context, our business idea, and developed the first prototype with us. They were very professional and very customer oriented. I think, without ELEKS it probably would not have been possible to have such a successful product in such a short period of time.
ELEKS has been involved in the development of a number of our consumer-facing websites and mobile applications that allow our customers to easily track their shipments, get the information they need as well as stay in touch with us. We’ve appreciated the level of ELEKS’ expertise, responsiveness and attention to details.
